FAQs

A virtual assistant staffing agency is a company that specializes in connecting businesses and individuals with highly skilled virtual assistants. Our agency provides comprehensive virtual assistant services, including sourcing, screening, and matching qualified virtual assistants to clients based on their specific needs and requirements. We facilitate the process of hiring and managing virtual assistants, allowing clients to access the support they need without the burden of traditional in-house employment.

At our virtual assistant staffing agency, we have a rigorous sourcing and selection process. We employ various channels, such as online job boards, professional networks, and referrals to attract potential virtual assistants. We carefully review applications, conduct interviews, and assess candidates’ skills, qualifications, and experience to ensure they meet our standards.

The virtual assistants in our agency possess a diverse range of qualifications and skills. We thoroughly evaluate their educational background, professional experience, and expertise in various areas such as administrative tasks, customer service, project management, marketing, social media management, research, and more. We strive to match each client with a virtual assistant who has the specific skills necessary for their unique requirements.

Our virtual assistants have experience working in a wide range of industries and performing various tasks. Whether it’s supporting entrepreneurs, small businesses, or large corporations, our virtual assistants have assisted clients in industries such as healthcare, finance, technology, e-commerce, real estate, legal services, and more. They have expertise in tasks like email management, calendar organization, data entry, customer support, content creation, social media management, and other administrative and specialized functions.

When matching a virtual assistant to a client’s needs, we follow a detailed process. We begin by understanding the client’s requirements, preferences, and objectives. Based on this information, we identify virtual assistants from our pool who possess the relevant skills and experience. We carefully review their profiles, conduct interviews, and consider factors such as availability, time zone compatibility, and language proficiency. Our goal is to ensure a strong fit between the virtual assistant and the client’s unique needs.

Quality and reliability are paramount to our agency. We have a thorough vetting process that includes assessing a virtual assistant’s track record, conducting reference checks, and evaluating their ability to meet deadlines and deliver high-quality work. Additionally, we regularly monitor client feedback and maintain open lines of communication to address any concerns or issues that may arise during the engagement. We are committed to ensuring our virtual assistants meet and exceed client expectations.

Our virtual assistants are well-versed in a wide range of software and tools commonly used in the industry. This includes productivity suites like Microsoft Office and Google Workspace, project management tools such as Asana or Trello, communication platforms like Slack or Microsoft Teams, CRM systems, social media management tools, and other specialized software. We also provide ongoing training and support to virtual assistants to keep their skills up to date.

Our objective is to offer fundamental onboarding support to all virtual assistants. We will ensure that your Virtual Assistant is familiarized with client expectations, goals, and metrics that have been communicated to us. Additionally, our onboarding process involves providing training on the VAS360 software communication stack. However, you are accountable for any supplementary training or onboarding required for your virtual assistant. We believe that you are in the best position to introduce the systems, processes, and software that your virtual assistant will need to comprehend.

Yes, absolutely. In fact, we encourage you to do so.

We are more than willing to arrange and provide your virtual assistant with a virtual phone number. We will guide and support you in establishing this communication channel. The cost of the virtual phone number will be covered by us. For further details, please discuss this matter with your Client Success Manager.

Our virtual assistants already receive generous compensation. Based on our previous experiences, introducing bonuses for regular job duties often creates an expectation that can lead to complications in the future. For example, if you decide to terminate services, we may reassign the virtual assistant to another client who does not offer such bonuses. While we appreciate the thought, our business model operates on a flat hourly fee and does not involve commissions or bonuses.

Virtual assistants have the option to request time off for personal reasons or holidays. They can either make up for the missed time or, as an alternative, we can provide reimbursement for the days they are unavailable. Many of our clients choose to grant requested time off. It’s important to recognize that virtual assistants are human beings, not robots, and flexibility is appreciated. Furthermore, virtual assistants have a compensation package through VAS360 that includes two weeks of paid vacation.

Client data security and confidentiality are of utmost importance to us. We have robust measures in place to protect client information. This includes strict access controls, encryption protocols, secure communication channels, and adherence to data protection regulations. We ensure that our virtual assistants are aware of the importance of confidentiality and sign appropriate non-disclosure agreements to maintain the privacy and security of client data.

We facilitate communication and collaboration between clients and virtual assistants through various channels. This includes email, chat platforms, video conferencing, and project management tools. We encourage clients to establish clear communication guidelines and expectations with their virtual assistants to ensure smooth and effective collaboration. Additionally, our agency serves as a point of contact for any communication-related issues or concerns that may arise.

Our pricing structures and payment terms vary based on the specific requirements of each client engagement. We offer flexible options such as hourly rates or monthly retainer packages, depending on the expected workload and duration of the engagement.

Upon selection and hire of a virtual assistant by the client, the client will be granted the option to replace the engaged virtual assistant. This replacement option can be exercised after a minimum period of ninety (90) days of active service of the initially selected virtual assistant, ensuring continuous service and fulfillment of the client’s needs.

In the rare event that a virtual assistant requests to leave a project, we will make it our top priority to find and assign a replacement candidate at no additional cost. The details regarding a notice period can be negotiated directly with the virtual assistant. However, it’s worth mentioning that such situations seldom occur. By treating virtual assistants well, they tend to remain committed for an extended period. In anticipation of this unlikely event, we encourage our virtual assistants to document their onboarding and training processes.

To provide transparency and accountability, we employ various measures. We monitor, track, and record the login and logout times of your virtual assistant on the designated workdays. Additionally, your virtual assistant can prepare and submit written reports detailing the tasks they have undertaken. These reports can be customized to meet your specific requirements. You have the flexibility to request reports on a daily, weekly, fortnightly, or even monthly basis. For any inquiries or clarifications regarding the written reports, we recommend discussing them with your Client Success Manager.

No, there are no long-term contracts involved. Our service operates on a month-to-month basis, allowing you the freedom to upgrade, downgrade, or cancel at any time, provided you provide a 30-day notice.

You can find references and testimonials on our website at https://vas360now.com/testimonials/. Additionally, if you have specific requests for more testimonials, we would be happy to provide them upon your request.